Hidden Crown

I take back my complaint, I was confused on why I had pending charges on my card, they were very helpful but, still think it unprofessional not to be able to speak to anyone, only text/email. Great product I accidentally got on this pissed consumer site, good to know its available!

Hello I had order from y’all but I didn’t put in the correct email address. I was hoping to correct that?

Halo wont go small enough. Has my hair highlighted to match halo.

Has stylist attempt to apply halo. It will not adjust small enough

I have purchased 2 products but have had issues with both. The hidden crown 18 inch layers and a ponytail.

The ponytail never worked. It would never hook in properly. I sent in pictures and they said it looked defective. They sent a new one but I had the same issues.

I love the 18 inch layers but it hurts my head. I have had it fit and checked to make sure everything is correct. The representative I spoke with said it could be the heaviness of it. It leaves an indentation in my scalp.

I wanted to try the 14 inch daydream to see if that would do better and not be painful. I was given a 35% off promo code but it doesn't work. It was April35. I've sent in 3 emails and haven't received a response.

Please help. Thanks, April Lane

Why have this kind of survey. Its not necessary.

Just want to place order but youve complicated it. Why??

Not sure if I want to deal with more complications. Consider changing

Jo Ann McCoy Stalbird Visa card address 337 joyce Dr Canyon Lake Texas 78133 color and thick is Right Just need longer length change order on length only, to 14 inches Thanks Jo Ann 727 859 ****

It hasn't shipped yet but I ordered something different I ordered day dream and looks like your sending me the thick end one

I HAVE ORDER 6 ITEMS FROM THIS COMPANY. I WAS TOLD THAT I WOULD GET A LARGE DISCOUNT AFTER PURCHASING 5 ITEM FROM THEM.

I SENT EMAILS BEFORE ORDERING MY 6TH TOPPER TO GET MY DISCOUNT.

THEY NEVER RESPONDED. I HAVE TRIED SEVERAL TIMES TO CONTACT THIS COMPANY WITH NO LUCK.

DISCOURAGED

Phone call ignored UN responsive

I would like a manager to call me as soon as possible.

904-304-****

Diana Nicolosi

Good day HC team

At checkout , Visa card showed declined but actually confirmed with the bank that transaction was executed on 27th Oct 2019 @15:59 Bahrain time.

I didn’t receive any receipt or confirmation of order?!

Kindly confirm the order and receiving of payment as the 4 purchased items urgently needed for family occasion.

Kind regards

The product is terrible quality, I specialize in extension and have for over 15 years. The company is very shady and not transparent at all with their product!

They deleted my first review on their website as well as my second, therefore you only see GOOD reviews on their site, not true reviews!!!! Don’t believe everything that you read. Just because they have a bunch of positive reviews on their website doesn’t mean there aren’t any negative ones and unsatisfied customers. But ask yourself WHY isn’t they’re any negitive reviews on their social media and website????

Because they are just deleting all the negative. As Well as when I made a comment on their social media in regards to how I felt about the poor product quality and customer service. They deleted my comments three times, when I attempted to message them they then blocked me. Extremely unprofessional.

I ordered the 22” layered halo extensions this past week for my wedding, upon receiving i wasn't impressed.

I am a stylist, who is trained in 4 different systems of hair extensions, I work with production for hair and makeup as well as photographers on set for clients. I own my own business as well, doing hair and makeup for special events. I wanted to try these to market to my clients. But I defiantly will not now after this situation and how the company handles themselves.

Upon opening the hair felt rough and course, there are white wiry hairs blended all through out as if it isn't truly 100% human hair. I at least reached out to them via email. Days later with no response, I them took it to social media and commented on one of their posts that I was unhappy and how i felt about the quality of the hair and their lack of response to my email. They then deleted my comment on Instagram, so i posted it two more times, they each time deleted it and them blocked me!!!

Most honest, professional and respectful companies would comment back and say something to the effect of "im sorry you're unhappy, one of our team members will get back with you shortly" This was not the case with them, they just blocked me. Therefore i emailed them again, as well as messaged them on Facebook messenger. The response from them was a technical support person will get back with me and that they don't return the hair since it was worn. The hair hasn't been worn yet, security tags removed yes, so i could actually inspect the hair, regardless of their return policy, I needed to see for myself the quality and you cannot do that unless you actually unfold the hair.

It reminds me of the hair i use to buy from the stores in Detroit for super cheap back when I was younger and didn't know that you could buy better hair. Regardless, the lack of professionalism on the companies part and care for a customer satisfaction is shocking! I mean they literally couldn't take the criticism so they blocked me, which tells me that they're guilty of a bad product and don't want people to know it. So disappointed in this company and how they handle themselves.

Don't buy from them, contact Halo Couture and they will take better care of you! I called them and told them what happened and they rush ordered me hair from them, they were appalled but what I told them I experienced with Hidden Crown Hair.

Limited return time

Can’t try on

Colors don’t match swatches

I needed to actually TALK to someone to get help with my order not be sent to email. That’s extremely frustrating.

I paid $40 for overnight delivery.

Fedex said it would be here by noon.

It’s almos 3. Delivery status now says pending and delivery exception

My name is Ashna Gaba

I placed an order frm india yest.. amountingto $949

But not received any confirmation regarding payment.

Plse get bck asap.. its a huge amt,, and i am really worried